Terms of Services
Welcome to Meilin Jewelry
These Terms of Service apply to all purchases and agreements made with Meilin Jewelry.
By placing an order on our website, you agree to these terms.
If you have any questions, please contact us at info@meilinjewelry.com
1. Definitions
Customer: any natural person who purchases from Meilin Jewelry for personal use.
Company: Meilin Jewelry, operated by Meilin Jewelry Co. Ltd.
Website: meilinjewelry.com
Order: a confirmed purchase of one or more items via our online store.
Business day: Monday to Friday, excluding public holidays in Hong Kong.
2. Company Identity
Meilin Jewelry
Meilin Jewelry Co. Ltd.
9/F, Prosperity Tower, 39 Queen’s Road Central, Hong Kong
Email: info@meilinjewelry.com
3. Scope
These Terms apply to all offers, orders, and contracts concluded between Meilin Jewelry and the customer.
By confirming an order, the customer accepts these Terms & Conditions.
4. Products & Offers
All products shown on the website are described and photographed with great care.
Slight color or detail variations may occur due to lighting or screen settings.
Offers are valid while stocks last.
Meilin Jewelry reserves the right to modify or withdraw any offer at any time.
5. Orders & Confirmation
An order is considered complete once payment has been successfully processed.
You will receive a confirmation email after placing your order.
If you do not receive confirmation, please contact our customer service.
All personal and payment information is protected by secure encryption.
We reserve the right to cancel any order if payment is incomplete or fraud is suspected.
6. Prices & Payment
All prices are shown in HKD (Hong Kong Dollars) and include applicable taxes unless stated otherwise.
Shipping costs, if applicable, are displayed at checkout.
Payment methods accepted include major credit cards and other options shown at checkout.
7. Delivery
We ship orders from Hong Kong and deliver worldwide.
Orders are processed within 1–3 business days and shipped according to the selected delivery option.
In case of delays or stock issues, customers will be notified promptly.
If a product is unavailable, we may offer a refund or an equivalent alternative.
8. Returns & Exchanges
You may return your order within 14 days of receipt, provided the items are unused and in their original packaging.
To initiate a return, please email info@meilinjewelry.com with your order number.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refunds are issued within 14 business days after the return is received and approved.
9. Warranty
All Meilin Jewelry products are carefully handcrafted.
If your item arrives damaged or defective, please contact us within 7 days of receipt.
We will repair, replace, or refund as appropriate.
The warranty does not cover damage caused by misuse, accident, or normal wear and tear.
10. Limitation of Liability
Meilin Jewelry is not liable for indirect damages or losses, such as missed profits or emotional distress.
Our liability shall never exceed the purchase amount of the product in question.
11. Complaints
We aim to provide the highest level of service.
If you have a complaint or concern, please contact us at info@meilinjewelry.com
We will respond within 14 days.
12. Governing Law
These Terms & Conditions are governed by the laws of Hong Kong.
Any disputes shall be settled in the competent courts of Hong Kong SAR.
© Meilin Jewelry – Fine handcrafted jewelry and bags, created in the heart of Hong Kong